Contact Us

If you need assistance with your account or have a question about using cocmo.bet, you can contact the dedicated Cosmo Bet support team securely through the form below. Please provide a valid e-mail address (or preferred messenger contact), your full name, your cocmo.bet username if you have one, and a clear, concise description of your request. Do not include full payment card numbers, online banking passwords or other highly sensitive financial details in this form. Once submitted, your enquiry will be routed to our UK customer support specialists, who will review the information you have provided and reply to you by e-mail or messenger in line with our support and complaints-handling procedures.

Customer support for Cosmo Bet is available 24/7 for players located in the United Kingdom. For faster assistance with day-to-day issues, you can also use the live chat function available on cocmo.bet once you are logged in. The operator does not offer telephone support, and we are unable to respond to queries made by phone. We aim to answer standard support enquiries within one business day, although complex matters (for example, identity verification, source-of-funds checks or formal complaints) may require additional time for investigation. If your question relates to KYC or document checks, please upload your documents via the secure document-upload section in your account rather than sending them through this form. Where a complaint remains unresolved after you have completed our internal process, you may be entitled to refer the dispute to IBAS, our appointed independent alternative dispute resolution (ADR) provider, in accordance with the rules of the UK Gambling Commission. Information on this page is accurate as of 2025 and may be updated from time to time to reflect current regulatory requirements.