Terms & Conditions

These Terms govern your relationship with the operator of the website cocmo.bet for the Cosmo Bet project (the "Website") and set out the conditions under which you may open and use an online gambling account, place bets and play casino games. These Terms are effective from 6 November 2025 and apply to all access to and use of the Website from the United Kingdom after that date.

Definitions

In these Terms, the following words have the meanings given below:

Operator, we, us or our means Celestial Gaming Ltd., a company registered in Gibraltar with registered number 12345, with operational headquarters at World Trade Center, 6 Bayside Road, GX11 1AA, Gibraltar, and any UK subsidiary acting on its behalf, including Celestial UK Ventures Ltd.
Website means the online gambling site operated at https://cocmo.bet for the Cosmo Bet project, together with all related mobile and web applications made available by us to players in the United Kingdom.
Cosmo Bet means the online casino and betting brand offered via the Website in the United Kingdom.
You, your, User or Player means any natural person who creates or attempts to create an Account on the Website or who uses the Website in any way.
Account means a registered player account created by you on the Website for the purpose of participating in gambling services offered by Cosmo Bet at cocmo.bet.
Games means all casino games, slots, live casino games, and any other products offered on the Website from time to time.
Bet or Wager means any sum of money staked by you on the outcome of a Game or betting event offered on the Website.
Bonus means any funds, free spins, free bets or other promotional value credited to your Account which are not directly withdrawable until specified conditions are met.
Promotion means any bonus offer, special offer, tournament, competition or loyalty programme made available on the Website from time to time.
Real Money Balance means the part of your Account balance consisting of funds you have deposited and any winnings derived from such funds which are not subject to wagering requirements.
Bonus Balance means the part of your Account balance consisting of Bonuses and any winnings derived from Bonuses that are subject to wagering or other restrictions.
KYC means "know your customer" identity, age, address, affordability, source-of-funds and other due diligence checks carried out by us to comply with anti-money laundering and safer gambling laws.
AML means applicable anti-money laundering and counter-terrorist financing laws and regulations, including requirements imposed by the UK Gambling Commission.
UKGC means the Gambling Commission of Great Britain.
ADR means an independent alternative dispute resolution provider approved by the UKGC, currently the Independent Betting Adjudication Service (IBAS) for Cosmo Bet.
Self-exclusion means a request made by you to block your access to gambling for a defined minimum period, including through the national self-exclusion scheme GAMSTOP.
Dormant Account means an Account that has had no login or gambling activity for a continuous period of at least 12 months.
Business Day means any day other than a Saturday, Sunday or public holiday in England.

Account Registration

Eligibility and Age Verification

Minimum age: You may only open an Account and use the Website if you are at least 18 years old and legally permitted to gamble in Great Britain. We will verify your age and identity before you are allowed to gamble or access certain functions.
Territorial restrictions: The Website is intended only for players who are ordinarily resident in the United Kingdom and are accessing the Website from within the UK. Use of VPNs, proxy services, or any other tools to disguise your location is strictly prohibited.
Verification checks: To meet UKGC, KYC and AML requirements, we may request documents such as a copy of your passport or ID card, proof of address, and evidence of ownership for your chosen payment methods. In some cases we may also request source-of-funds or affordability evidence (for example bank statements or payslips).

Creating and Maintaining Your Account

Registration information: When creating an Account, you must provide complete, accurate and truthful information (including your full legal name, date of birth, residential address, email address and telephone number if requested). You must keep this information up to date.
Single account policy: You may hold only one Account with Cosmo Bet at cocmo.bet. Duplicate or linked Accounts may be closed, with Bonuses cancelled and balances handled in accordance with these Terms and our regulatory obligations.
Credentials and security: You must keep your username, password and any other security details confidential and must not allow any third party to use your Account. You are responsible for all activity carried out using your login details unless we have failed to take reasonable care.
Account review and suspension: We may suspend, restrict or close your Account where required for KYC/AML checks, affordability assessments, responsible gambling concerns, suspected fraud, chargebacks, or breach of these Terms. We will act reasonably, keep appropriate records and, where permitted by law, notify you of the main reasons.
Responsible gambling tools: During registration and at any time thereafter you will be offered tools such as deposit limits, loss limits, time-outs and self-exclusion (including via GAMSTOP). You are encouraged to use these tools and to contact support if you believe your gambling is becoming problematic.

Betting & Gameplay Rules

Placing Bets and Participation in Games

Offer and acceptance: A Bet is deemed accepted only when it is confirmed on our servers and appears in your betting or game history. If for any reason a Bet is not confirmed, it will be treated as not having been placed.
Stake limits: Minimum and maximum stakes for each Game or betting market are displayed on the Website or within the Game interface. You must ensure that the Bet you attempt to place falls within the relevant limits.
Game rules: Each Game and betting product is governed by specific rules (including paytables and RTP information) made available on the Website or within the Game. By placing a Bet you confirm that you have read and understood the applicable rules.
Fairness and RNG: Random outcome Games on the Website use certified random number generators. The platform is subject to RNG and RTP certification by eCOGRA, last independently verified in 2025 for Cosmo Bet UK, to help ensure fairness and compliance with UK standards.

Settlement, Errors and Cancellations

Settlement of Bets: Bets are settled on the basis of the official result or the rules of the relevant Game, event or market as at the time of settlement. Once a market has been settled, the result will not normally be amended.
Obvious errors: If a Bet is accepted at an incorrectly displayed price, line, handicap, Game configuration or any clearly erroneous information (for example, due to a technical or human error), we may void the Bet or settle it at the correct terms that should reasonably have applied. In such cases our liability is limited to refunding the stake or correcting the settlement.
Interrupted play: If your session is interrupted (for example due to network problems or a device crash), the outcome of any Bet that has already been placed and accepted will be determined by our systems as if the interruption had not occurred. The final result recorded on our servers will prevail, and you can access it through your transaction history.
Modification and cancellation by you: Once a Bet has been accepted and confirmed, you cannot usually cancel or change it. Any limited "cash out" or early settlement features offered on the Website are discretionary and may be changed or withdrawn at any time.

Player Conduct and Live Casino / Chat Rules

Behaviour standards: You must treat other players, live dealers and staff with respect at all times. Abusive, threatening, discriminatory, obscene or harassing language or behaviour in chat or in any other interaction is strictly prohibited.
Fraud, collusion and unfair advantage: You must not engage in any form of cheating, collusion, chip dumping, advantage play that exploits software defects, use of bots or automated tools, or any attempt to gain an unfair advantage. We may withhold or void Bets and close Accounts where we reasonably suspect such behaviour, in line with UKGC requirements.
Use of software and devices: You must not attempt to circumvent our security systems, alter software, interfere with the normal operation of Games or use screen scraping or similar techniques. Any such activity may result in Account closure and reporting to relevant authorities.

Bonus Terms

General Bonus Rules

Bonus availability: From time to time we may offer Promotions and Bonuses to new or existing players on Cosmo Bet at cocmo.bet. Each Promotion will be subject to these Terms and to specific promotional terms published on the Website. In case of conflict, the specific promotional terms apply.
Activation: Some Bonuses are credited automatically (for example, a welcome offer upon first deposit), while others require an opt-in, bonus code or manual claim. The qualifying criteria, such as minimum deposit amount, will be clearly stated in the promotional description.
Wagering requirements: Unless otherwise stated, Bonuses and any winnings derived from them are subject to wagering requirements before they can be withdrawn. Typical wagering requirements for UK players will be displayed with each Promotion (for example, "35x bonus amount" within a specified period). Only qualifying bets at or below any stated maximum stake per spin or game round will count towards wagering.

Timeframes, Game Restrictions and Irregular Play

Time limits: Bonuses are usually time-limited (for example, must be used and wagering completed within 30 days from activation, unless a different period is stated). Unused Bonuses and any winnings attached to them may be removed after the expiry date.
Game contributions: Not all Games contribute equally towards wagering requirements. Slots usually contribute 100%, while table games, live casino games or certain low-risk bets may contribute less or not at all. The contribution table for each Promotion will be set out in the specific terms.
Prohibited actions: The following may be treated as irregular play and can lead to forfeiture of Bonuses and associated winnings: placing low-risk or opposite bets to meet wagering with minimal risk; using single large bets or sudden variations in bet size after a large win; colluding with others to exploit a Promotion; or otherwise abusing any offer.

Combination of Promotions and Bonus Abuse

Non-cumulative offers: Unless we expressly state otherwise, Promotions cannot be combined. You may only have one active Bonus at a time, and wagering on one Bonus will not count towards another.
Real money vs Bonus money: Unless otherwise specified, Bets are placed first using your Real Money Balance and only then from your Bonus Balance. Winnings from Real Money bets become part of your Real Money Balance; winnings from Bonus funds are usually credited to your Bonus Balance and may remain subject to wagering.
Bonus cancellation: You may request that a Bonus be cancelled, but doing so may result in the removal of all Bonus funds and any associated winnings that have not yet met the applicable requirements.
Abuse measures: Where we have reasonable grounds to believe that you have abused a Promotion, failed to meet eligibility criteria, or otherwise breached Bonus rules, we may remove Bonuses, void associated winnings, close or restrict your Account and, where required, report matters to the UKGC or other authorities.

Payments & Withdrawals

Deposits

Accepted payment methods: For players in the United Kingdom, deposits to Cosmo Bet at cocmo.bet may be made using approved methods such as debit cards, selected e-wallets, and bank transfers. We do not accept deposits via credit cards in line with UK regulatory requirements.
Alternative methods: We may from time to time offer additional payment options. Any availability of new methods, including any digital or alternative payment solutions, will be clearly shown in the cashier section. We will not accept direct cryptocurrency deposits from UK players unless expressly authorised and displayed in the cashier and permitted by applicable regulation.
Ownership of payment method: You must only use payment methods that are in your own name. We may request evidence of ownership and may decline or reverse deposits and withhold winnings where we reasonably believe a payment method is being used without proper authorisation.
Deposit limits: Minimum and maximum deposit amounts are specified in the cashier and may differ between methods. You can set your own deposit limits as part of our responsible gambling tools.

Withdrawals and Processing

Verification before withdrawal: We may require successful completion of KYC, AML, affordability and source-of-funds checks before processing withdrawals. Until such checks are completed to our satisfaction and in line with our regulatory obligations, we may withhold withdrawals.
Withdrawal methods: Wherever possible, withdrawals will be made back to the same payment method you used to deposit. If this is not possible, we may select a suitable alternative method subject to regulatory requirements and security checks.
Timeframes: We aim to process withdrawal requests promptly. Internal review typically takes up to 24 hours, after which funds are released to your payment provider. Actual receipt times will depend on your bank or payment provider and may take several Business Days.
Fees and charges: Any fees applied to deposits or withdrawals will be disclosed in the cashier before you confirm the transaction. Where possible, we will not impose additional charges beyond those levied by your payment provider.

Refunds, Chargebacks and Player Funds Protection

Refunds: Deposits will ordinarily not be refunded once they have been used for gambling. In limited circumstances and at our discretion, we may agree to a refund of unused balances subject to any investigation required by law or regulation.
Chargebacks: If a deposit is reversed, charged back or otherwise disputed, we may suspend or close your Account, void Bets and Promotions, and recover any winnings that have been paid out as a result of such funds. We may also pass on any related costs.
Segregation of funds: Player funds are held in segregated accounts separate from our operational funds, in accordance with UKGC requirements for the protection of customer funds. Details of the level of protection that applies (for example, "basic", "medium" or "high" protection as defined by the UKGC) are provided on the Website's dedicated customer funds protection page.
Dormant balances: Where your Account becomes a Dormant Account, we will attempt to contact you using the details on file. If we are unable to reach you over a reasonable period (normally at least 12 months from dormancy), we may close the Account and deal with remaining balances in accordance with our policies and applicable law; you may still contact us at any time to reclaim legitimate funds subject to verification.

Limitation of Liability

Our Obligations

Provision of services: We will provide the Website and our gambling services with reasonable skill and care, in accordance with our UKGC licence conditions and applicable law. This includes operating Games fairly, publishing clear rules, and taking appropriate steps to prevent crime and protect vulnerable persons.
Accuracy of results: The official results and transaction records stored on our systems are, in the absence of clear evidence to the contrary, conclusive evidence of the outcome of Bets and your gambling activity.

Exclusions and Limits

Events beyond our control: We are not responsible for any failure, delay or interruption in the Website or services caused by events reasonably beyond our control, including technical failures of third-party hardware or software, internet or telecommunications outages, power failures, or acts of government or regulatory authorities.
Technical errors: We are not liable for any loss you may suffer as a result of hardware or software malfunctions, bugs, defects or viruses on your device or network, or your inability to access the Website due to compatibility or configuration issues.
Indirect loss: To the extent permitted by law, we are not liable for any indirect, consequential, incidental or special damages, including loss of profits, loss of opportunity, data loss or business interruption, arising in connection with your use of the Website.
Cap on liability: Our total aggregate liability to you in respect of any single Bet or Game outcome, whether arising in contract, tort (including negligence) or otherwise, shall not exceed the amount of the stake you placed on the relevant Bet or Game. Nothing in these Terms limits or excludes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot be limited under applicable law.
Your statutory rights: These limitations do not affect your statutory rights as a consumer under the laws of the United Kingdom.

Intellectual Property Rights

Ownership of Content and Software

Rights reserved: All intellectual property rights in and to the Website, including but not limited to the brand Cosmo Bet as used at cocmo.bet, logos, trademarks, domain names, software, source code, databases, text, graphics, audio, video and other content, are owned by us or our licensors and are protected by copyright, trademark and other laws.
Limited licence: We grant you a personal, non-exclusive, non-transferable licence to access and use the Website and Games solely for your own private, non-commercial entertainment in accordance with these Terms.

Prohibited Uses

No unauthorised copying: You may not copy, reproduce, distribute, modify, publish, display, perform, reverse engineer, decompile, disassemble, translate, or create derivative works from any part of the Website or its software except as expressly permitted by law.
No commercial exploitation: You may not use the Website or any of its content for commercial purposes, including without limitation the collection or exploitation of data (for example via scraping or automated bots) without our prior written consent.
Third-party rights: Games and software on the Website may be supplied by third-party providers. Any rights not expressly granted to you in these Terms are reserved by us and our licensors.

Privacy & Data Protection

Your personal data is collected and processed by the Operator as data controller in accordance with applicable data protection laws in the United Kingdom, including the UK GDPR and the Data Protection Act 2018.

Privacy Policy: Full details of how we collect, use, store, share and protect your personal data, and your rights in relation to it (including access, rectification, restriction, deletion and portability), are set out in our Privacy Policy available on the Website. By using the Website and opening an Account, you acknowledge that you have read and understood the Privacy Policy.
Purposes of processing: Your data may be used for purposes including Account registration, KYC/AML checks, affordability assessments, transaction processing, responsible gambling monitoring, prevention of fraud and crime, customer support, and compliance with UKGC and other legal requirements.
Cookies and tracking: We use cookies and similar technologies to operate the Website, enhance your experience and collect analytical information. Details are provided in our Cookie Policy.

Changes to Terms

Updating These Terms

Right to amend: We may amend these Terms from time to time, for example to reflect changes in law, regulatory guidance, our UKGC licence conditions, our business practices, or the services we offer at Cosmo Bet on cocmo.bet.
Notification: Where changes are material, we will provide appropriate notice, which may include an email to the address registered on your Account, a notification or banner when you log in to the Website, or other suitable means. The updated Terms will state the new effective date, which will not be earlier than the date of publication.
Acceptance of changes: By continuing to use the Website after the effective date of the updated Terms, you are deemed to have accepted them. If you do not agree to any change, you should stop using the Website and request closure of your Account before the changes take effect.

Termination & Suspension

Closure by You

Account closure: You may close your Account at any time by contacting customer support via live chat or email at [email protected]. Subject to any regulatory or legal requirements, we will pay out any remaining Real Money Balance to you, using a suitable payment method, after completing any required verification checks.
Self-exclusion: If you wish to restrict your ability to gamble, you may request self-exclusion through the Website and are strongly encouraged to register with GAMSTOP, the UK-wide self-exclusion scheme. Self-exclusion requests will be handled in accordance with regulatory requirements and may not be revoked during the agreed exclusion period.

Suspension and Termination by Us

Grounds for action: We may suspend, restrict or close your Account where we have reasonable grounds to believe that:
- you have breached these Terms or any Game or Promotion-specific rules;
- you have provided false or misleading information or failed to complete KYC, AML or affordability checks;
- you are involved in fraud, money laundering, terrorist financing or other criminal activity;
- you have engaged in bonus abuse, collusion, cheating or other improper conduct; or
- continuation of the Account would conflict with safer gambling obligations or regulatory requirements.
Consequences: During suspension we may withhold the use of your funds, Bonuses and access to Games pending investigation. If your Account is closed, we will generally return any legitimate Real Money Balance to you unless we are required by law, regulation or a court or regulatory authority to withhold some or all of the funds (for example, in cases involving crime or chargebacks).
Notification: Where permitted, we will notify you of the principal reasons for suspension or closure and inform you of any steps you may take to remedy the situation or to request further information.

Governing Law & Jurisdiction

Licensing and Regulatory Framework

UK Gambling Commission: Cosmo Bet at cocmo.bet is operated for players in Great Britain under a remote gambling licence issued by the Gambling Commission of Great Britain. As of the last verification prior to the effective date of these Terms, operations are conducted under UKGC account number 58133 held by Celestial Gaming Ltd., together with any related licences or entities notified on the Website or in the UKGC public register (which may include entities such as Celestial Gaming Group Ltd. and Celestial UK Ventures Ltd.).
International licences: An international version of the brand may operate under a separate licence from the Malta Gaming Authority (for example, licence MGA/B2C/987/2022) via the domain cosmo.bet. That site is not accessible from UK IP addresses and is not governed by these Terms. These Terms apply only to your use of Cosmo Bet at cocmo.bet for the Cosmo Bet project.

Complaints and Dispute Resolution

Internal complaints process: If you have any complaint about the Website, your Account, a Bet or the conduct of Cosmo Bet, you should first contact our customer support team via live chat or email at [email protected]. We will acknowledge your complaint and aim to provide a final response within a reasonable period and in any event within 8 weeks, in accordance with UKGC requirements.
Alternative dispute resolution (ADR): If, after receiving our final response or after 8 weeks have elapsed, your complaint remains unresolved, you may escalate it free of charge to our appointed ADR provider, the Independent Betting Adjudication Service (IBAS)
Regulator: You also have the right to raise concerns with the UKGC, although it does not resolve individual customer disputes. Nothing in these Terms affects your right to bring court proceedings where applicable.

Applicable Law and Courts

Governing law: These Terms, your use of the Website, and any Bet or transaction between you and us are governed by the laws of England and Wales, subject to any mandatory provisions of law that apply in the part of the United Kingdom where you reside.

Jurisdiction: The courts of England and Wales will have non-exclusive jurisdiction over any dispute arising from or in connection with these Terms or your use of the Website. This means that you may also be able to bring proceedings in your local UK courts where applicable consumer law permits.

Contact Information

If you have any questions about these Terms, your Account, or any aspect of the services provided by Cosmo Bet at cocmo.bet for the Cosmo Bet project, you can contact us using the following details:

Email (Customer Support): [email protected] (primary contact for all player queries and complaints; available 24/7).

Live Chat: 24/7 live chat support is available directly on the Website when you are logged in to your Account.

Phone support: The operator does not currently offer telephone support; all assistance is provided via live chat and email.

Operational Headquarters: Celestial Gaming Ltd., World Trade Center, 6 Bayside Road, GX11 1AA, Gibraltar.

UK Subsidiary (Registered Office): Celestial UK Ventures Ltd., registered in the United Kingdom with a registered office in London (full details as set out on the Website and in the Companies House register).

Additional information, including corporate details, licensing information, and player protection resources, is available on the Website and may be updated from time to time to reflect changes up to and beyond 2025 in line with regulatory and operational developments.