Responsible Gaming

Responsible gaming means treating online gambling as a form of entertainment, not a way to make money or solve financial problems. On Cosmo Bet, operated via cocmo.bet for players in Great Britain and Northern Ireland, we encourage a conscious, informed approach to casino play. Gambling always involves risk: you can lose the money you stake, and the house edge means you are more likely to lose than win over time.

Celestial Gaming group, which operates Cosmo Bet under licences from the UK Gambling Commission, follows strict rules on player protection, KYC, AML, affordability checks, and the segregation of player funds. We provide a full suite of tools to help you stay in control, and our support team is available 24/7 via live chat and email to discuss any concerns about your gambling behaviour, account limits, or self-exclusion options.

This page explains how to recognise risks, use account controls, request temporary or permanent blocks, and access independent support. It applies only to play on cocmo.bet by customers located in the UK. If you ever feel that gambling is no longer fun, we strongly encourage you to pause play immediately and use the resources described below.

Risk Awareness

Gambling is an adult activity (18+) that carries financial and psychological risks. While most players use Cosmo Bet for occasional leisure, some may develop or be at risk of developing a gambling problem. Recognising early warning signs is essential so that you can act before harm occurs.

Signs Of Problematic Gambling

• Increasing frequency and stakes: You visit cocmo.bet more often, play for longer sessions, or steadily raise your bet sizes to chase previous losses or to feel the same excitement.
• Preoccupation with gambling: You frequently think about casino games when you are not playing, plan your day around gambling, or feel restless or irritable when you cannot log in.
• Spending beyond your means: You deposit money intended for bills, rent, food, or savings, borrow to gamble, use overdrafts, or hide financial statements from others.
• Chasing losses: After losing, you return quickly to Cosmo Bet to try to win back money, even when you had planned to stop or can no longer afford to play.
• Impact on work, study, or relationships: You miss work or social obligations, lie about the time or money spent gambling, or experience conflicts with family or friends due to gambling.
• Emotional distress: You feel anxiety, guilt, shame, or depression linked to gambling, but continue despite negative consequences.

Quick Self-Assessment

Consider the questions below and answer honestly "yes" or "no". A pattern of "yes" answers suggests you should reduce or stop gambling and seek help.

• Have you ever spent more money on cocmo.bet than you originally planned?
• Do you gamble when you feel stressed, bored, lonely, or depressed?
• Have you tried to cut down or stop gambling but found it difficult?
• Do you chase losses by returning to play in order to recover money?
• Have you lied to family, friends, or colleagues about how much you gamble or lose?
• Has gambling caused you financial problems, such as debt or missed bills?
• Do you feel irritable, anxious, or restless when you cannot gamble?
• Do you prioritise gambling over time with family, work, or other hobbies?

If any of these questions resonate with you, we strongly recommend using the account tools described below, considering a Time-Out or self-exclusion, and contacting one of the professional support organisations in the "Support Resources" section.

Limits & Tools

Cosmo Bet provides mandatory and optional control tools designed to help you manage your gambling safely. These tools are available only to verified customers accessing cocmo.bet from within the UK. We encourage you to set strict limits before you begin playing and to review them regularly.

Deposit Limits (Daily, Weekly, Monthly)

1. Access your account: Log in to cocmo.bet, open the menu, and go to "My Account" > "Responsible Gaming" or an equivalent section.
2. Choose deposit limits: Select the "Deposit Limits" option. You will see separate fields for daily, weekly, and monthly limits.
3. Set affordable amounts: Enter maximum figures that fit comfortably within your disposable income. For example, you might set:
   • Daily limit: £20
   • Weekly limit: £50
   • Monthly limit: £100
   These are examples only; you should choose lower amounts if needed.
4. Confirm and wait for activation: Save your limits. Decreases usually take effect immediately. Increases, if permitted, will be subject to a cooling-off period and further checks, and may be refused based on our risk and affordability assessments.
5. Credit card ban: In line with UK regulations, deposits by credit card or through e-wallets funded by credit cards are not allowed on cocmo.bet.

Reality Checks & Session Time Limits

• Reality checks: You can enable on-screen notifications at regular intervals (for example every 30 or 60 minutes) showing how long you have been logged in and your net result for the session. To activate, go to "My Account" > "Responsible Gaming" > "Session Reminders" and choose your preferred interval.
• Session time limits: You may set a maximum continuous playing time (for example 60 or 120 minutes). Once reached, you will be automatically logged out and prevented from resuming play until a defined break has passed.

Short Breaks (Time-Out)

If you feel you need a short cooling-off period, you can use the Time-Out function.

1. Navigate to Time-Out: Log in and go to "My Account" > "Responsible Gaming" > "Time-Out".
2. Select duration: Choose a pause of at least 24 hours, up to 72 hours, or longer where available (for example up to 6 weeks). We recommend choosing the longer end of this range if you have difficulty controlling your play.
3. Confirm your decision: Read the information about the consequences of a Time-Out and confirm. During the Time-Out you will not be able to deposit or place bets on Cosmo Bet, although you may still be able to log in to view account information, subject to our technical configuration.
4. End of Time-Out: Once the selected period expires, access to gameplay will automatically return. If you still feel at risk at that point, we strongly advise you to extend your break or consider self-exclusion.

Self-Exclusion

Self-exclusion is a stronger protective measure designed for customers who recognise that they have, or may develop, a gambling problem. When you self-exclude from Cosmo Bet via cocmo.bet, we will prevent you from using our gambling services for a chosen period. In the UK, self-exclusion must last for a minimum of six months; you may choose a longer period, including a lifetime exclusion.

How To Request Self-Exclusion

1. Access the self-exclusion area: Log in to cocmo.bet and go to "My Account" > "Responsible Gaming". Select the "Self-Exclusion" option. If you cannot access your account, contact support via live chat or email at [email protected].
2. Choose the exclusion period: You will be able to choose a period from at least 6 months up to several years (for example 1, 3, or 5 years), or a lifetime exclusion. We strongly recommend a longer period if you have experienced ongoing problems.
3. Confirm your decision: Review the explanation of consequences and tick the confirmation box to state that you understand self-exclusion is binding for the selected term and cannot be cancelled early. Submit your request.
4. Verification and implementation: We may ask you to confirm personal details to ensure that the self-exclusion is applied to the correct account. Once confirmed, access to gambling services will be blocked as soon as reasonably possible.

Consequences Of Self-Exclusion

• Access restrictions: During self-exclusion you will not be able to log in for gambling purposes, deposit funds, or place bets on Cosmo Bet. We will take reasonable steps to block marketing materials, but you may still receive transactional or legally required messages.
• Account balance and withdrawals: Any remaining real-money balance will normally be returned to you, subject to identity and security checks and our terms and conditions. Promotional bonuses will be forfeited. If you are unable to access your account to request a withdrawal, please contact support.
• Outstanding bets: Existing open bets placed before self-exclusion will be settled in the normal way. Winnings from such bets will be handled in accordance with our terms and conditions and may be withdrawn after verification.
• End of fixed-term exclusion: At the end of a fixed self-exclusion period, reactivation is not automatic. Where applicable, you may need to contact us to request that the account remains closed or, if you wish to reopen, go through a reactivation process including cooling-off periods and additional checks. We may refuse reactivation at our discretion if we consider it unsafe.
• Lifetime exclusion: A lifetime exclusion is intended to be permanent. We will not knowingly allow you to reopen or create a new account if you have a lifetime self-exclusion in place.

Support During Self-Exclusion

We strongly recommend that anyone using self-exclusion also registers with the UK-wide GamStop scheme (see below) and contacts independent support services such as GamCare. Self-exclusion with a single operator is an important step, but it does not by itself prevent gambling with other companies unless combined with multi-operator schemes and blocking tools.

Support Resources

In addition to the tools on cocmo.bet, Cosmo Bet encourages players and their families to make use of independent, professional support. All services listed below operate confidentially and are experienced in helping people affected by gambling in the UK and internationally.

Local Support In The UK

• National Gambling Helpline (via GamCare): Freephone 0808 8020 133, available 24/7 across the UK. Trained advisers offer emotional support, information, and referrals to local treatment services. Live chat is also available via the GamCare website.
• NHS Gambling Services: The NHS offers specialist clinics for problem gambling in England and other parts of the UK. Speak to your GP or visit the NHS website for referral information.
• Local counselling and charities: In many areas, local charities provide free or low-cost counselling for gambling-related harms. GamCare can help you locate services close to your home.

International Support Organisations

National Self-Exclusion Schemes

• United Kingdom - GamStop: UK players should register with GamStop (gamstop.co.uk) to self-exclude from all online gambling companies licensed in Great Britain. Registration is free and allows you to select a period (for example 6 months, 1 year, or 5 years). Cosmo Bet, operated via cocmo.bet, is required to participate in GamStop and will take reasonable steps to prevent access by registered users.
• Spain - RGIAJ and local schemes: In Spain, self-exclusion and player-protection features are coordinated by the national regulator (Dirección General de Ordenación del Juego) through systems such as the Registro General de Interdicciones de Acceso al Juego (RGIAJ). While Cosmo Bet serves UK players, we mention these schemes as examples of comparable international protections for users who may relocate or seek information about other jurisdictions.

Blocking Software & Device Controls

• Gamban: A paid app that blocks access to most online gambling sites and apps across your devices. Recommended for individuals who wish to reinforce self-exclusion and remove temptation.
• BetBlocker: A free blocking solution that can be installed on multiple devices. You can choose restriction periods ranging from days to years.
• Parental and device controls: If you share devices with children or other vulnerable persons, use built-in parental controls, app restrictions, and password protection to prevent unauthorised access to cocmo.bet and other gambling sites.

Family & Affected Others

• GamCare family support: GamCare offers support for partners, relatives, and friends affected by someone else's gambling, including online forums and chatrooms.
• GamAnon (Gamblers Anonymous family groups): GamAnon provides meetings and resources for those impacted by a loved one's gambling problem.

All the organisations listed above operate confidentially. Seeking help will not affect your legal rights as a customer of Cosmo Bet. With your consent, and only where appropriate, we may encourage you to contact these services or provide information about them if we identify patterns associated with gambling-related harm.

Help for Family

Gambling-related harm can affect partners, children, relatives, and friends. If you are worried about someone using Cosmo Bet or other gambling services, you are not alone and you are entitled to support in your own right.

Starting The Conversation

• Choose the right moment: Speak in a private, calm setting without distractions. Avoid raising the issue during or immediately after a gambling session or during an argument.
• Use non-judgmental language: Focus on how the behaviour makes you feel rather than accusing or blaming. For example: "I'm worried because I've noticed we have less money for bills" rather than "You are ruining everything."
• Be specific and factual: Refer to concrete examples (missed payments, secretive behaviour, changes in mood) rather than general criticisms.
• Encourage, do not control: Offer to help them access support and tools such as limits, Time-Out, or self-exclusion on cocmo.bet, but recognise that they must choose to use these options themselves.

Support Resources For Families

• GamCare forums and live chat: The GamCare website hosts moderated forums and chatrooms where affected family members and friends can share experiences and receive guidance.
• GamAnon: Family and friends groups associated with Gamblers Anonymous provide meetings (in person and online) focused on coping strategies, boundaries, and emotional support.
• Online communities: There are independent forums and support groups dedicated to families dealing with addiction. When using unofficial forums, always protect your privacy and avoid sharing identifiable personal or financial information.

Next Steps & Protection

• Consult a professional: Consider speaking to a GP, mental-health professional, or psychotherapist experienced in addiction. They can help you and the person you are concerned about to understand underlying issues and develop coping strategies.
• Use helplines: You may contact the National Gambling Helpline or other services listed in the "Support Resources" section for confidential, non-judgmental advice about how to proceed.
• Protect your finances: Where appropriate, consider separate bank accounts, changing shared passwords, or seeking independent financial counselling to minimise further harm.
• Look after yourself: Supporting someone with a gambling problem can be emotionally exhausting. It is acceptable, and often necessary, to set boundaries and to seek counselling or support for yourself.

Operator's Commitment

Cosmo Bet, operated via cocmo.bet by companies within the Celestial Gaming group, is committed to maintaining a safe and fair gambling environment for all UK customers. The operator is licensed and regulated by the UK Gambling Commission for remote casino and betting services, and uses independent testing laboratories such as eCOGRA to certify the fairness of its games. We implement a range of internal risk controls and monitoring procedures to detect and mitigate gambling-related harm.

Internal Risk Checks & Behaviour Analysis

• Monitoring of play patterns: We analyse deposit levels, bet sizes, play frequency, and session length to identify patterns that may indicate loss of control (for example rapid increases in stakes, frequent deposits within a short period, or extended late-night play).
• Affordability and source-of-funds checks: At defined thresholds and in accordance with regulatory expectations, we may request information or documentation to assess whether your gambling is affordable. This may include questions about your income, occupation, or financial circumstances.
• Account and age verification (KYC): We carry out "Know Your Customer" checks, including age verification and identity confirmation, to prevent underage gambling and to comply with anti-money-laundering requirements.
• Segregation of player funds: Player funds are kept separate from operational funds in accordance with UK regulatory requirements, providing protection in the event of insolvency as described in our terms and conditions.
• No credit card deposits: In line with UK rules, we do not accept deposits via credit cards or via payment methods known to be funded by credit cards.

When We May Contact You

Our support and safer-gambling teams may proactively contact you if our systems detect risk indicators, including but not limited to:

• Unusually high or rapidly increasing deposit levels relative to known information about your circumstances.
• Patterns of frequent losses followed by increased stakes or attempts to chase those losses.
• Extended playing sessions without breaks, especially during late-night hours.
• Requests to increase limits shortly after limit reductions, Time-Outs, or self-exclusion periods with the operator or GamStop.

Depending on the level of risk, we may:

• Provide safer-gambling information and encourage the use of limits, Time-Out, or self-exclusion tools.
• Refuse or delay requested increases to limits or access to certain products until further checks are complete.
• Impose restrictions on your account, such as lower limits or temporary suspension, if we believe continued gambling would be unsafe.
• In serious cases, close your account and maintain the closure, even if you later request to reopen it.

Disputes that cannot be resolved through our internal complaints process may be referred to our appointed Alternative Dispute Resolution (ADR) provider, such as the Independent Betting Adjudication Service (IBAS), in accordance with UK Gambling Commission rules. Details of how to raise a complaint and, if necessary, escalate it to ADR are provided in our general terms and conditions and customer support pages.

Updates

Responsible gambling regulations and best practices evolve over time. Cosmo Bet reviews this page regularly to ensure that it reflects current UK legal requirements, industry standards, and the tools available on cocmo.bet.

• Website updates: Changes to our responsible gaming measures will be reflected on this page and, where appropriate, in other relevant sections of the site, such as the terms and conditions and help centre.
• Direct notifications: For material changes that significantly affect your rights or obligations, we will endeavour to notify you via email or prominent on-site messages (for example banners or pop-up notices) when you next log in.
• Regulatory changes: If UK Gambling Commission rules or other applicable regulations change, we may update tools, limits, or procedures accordingly. In some cases, we may introduce stricter protections than the minimum required by law.

Date of last update: 6 November 2025.

Contact & Feedback

If you have any questions about responsible gaming on Cosmo Bet, wish to request support, or want to provide feedback on our safer-gambling tools, please contact us using the channels below. Our main customer support operates 24/7 via live chat and email; there is currently no telephone support line.

Responsible Gaming Contact Details

• Email (Responsible Gaming): [email protected]. To help us route your request, please include "Responsible Gaming" in the subject line and provide your full name, registered email address, and a brief description of your concern (for example limit change, self-exclusion, account review).
• Live chat: Accessible via the cocmo.bet website once you are logged in. You can request to speak with an agent trained in safer-gambling issues; conversations are handled confidentially, subject to our legal and regulatory obligations.
• Phone: The operator does not currently provide telephone support. If you need to speak to someone by phone about gambling harms, please use the National Gambling Helpline (0808 8020 133) or other independent services listed in the "Support Resources" section.

Online Feedback & Support Request Form

For structured requests related to self-control and responsible gaming, you may use the dedicated form available in the "Responsible Gaming" or "Contact Us" section of cocmo.bet. The form typically includes:

• Full name and date of birth (for identification).
• Registered email address and, where applicable, your account username.
• Type of request (for example: "Deposit limit change", "Time-Out", "Self-exclusion", "Account review", "General question").
• Free-text description of your situation and any steps you would like us to take.

We aim to acknowledge responsible gaming requests as quickly as possible and to handle them with sensitivity, confidentiality, and in line with our regulatory obligations as a UK-licensed operator. If at any point you feel that your gambling is no longer under control, please stop playing immediately, use the tools described above, and contact independent support.